Privacy Policy for Maya Riviera Rentals
Website: https://mayarivierarentals.ca
At Maya Riviera Rentals, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, https://mayarivierarentals.ca, and our services.
Our goal is to provide affordable, culturally-sensitive vacations for our guests.
1. Information We Collect
We may collect the following types of information when you interact with our website:
- Personal Information: Name, email address, phone number, billing address, and payment details when you make a booking or contact us.
- Booking Information: Dates of stay, property preferences, and guest details.
- Technical Information: IP address, browser type, device information, and pages you visit on our site (collected through cookies and analytics tools).
- Communication Information: Messages, inquiries, and reviews submitted via contact forms or email. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
- How Long We Retain Your Information: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
2. How We Use Your Information
We use the information collected to:
- Process reservations and payments.
- Respond to inquiries and provide customer support.
- Improve our website, services, and user experience.
- Send booking confirmations, updates, or promotional offers (if you opt in).
- Comply with legal requirements and prevent fraudulent activity.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance site functionality.
- Analyze website traffic and usage patterns.
- Remember your preferences during future visits.
You can disable cookies through your browser settings, but some site features may not function properly without them. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share data with trusted third parties in the following cases:
- Service Providers: Payment processors, booking platforms, website hosting, and email services.
- Legal Obligations: If required by law or to protect our rights, safety, or property.
All third-party partners are required to protect your information in compliance with applicable privacy laws.
5. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
- Access, update, or delete your personal information.
- Withdraw consent to marketing communications.
- Request a copy of the data we hold about you.
- Restrict or object to certain types of data processing.
To exercise these rights, please contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Maya Riviera Rentals
Email: support@mayarivierarentals.ca
